Refund & Cancellation Policy

Last Updated: 01/04/2026

At Vyshikax Technology Private Limited, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how refunds, cancellations, and related processes work when you shop with us on https://vyshishop.in.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

  • Orders can be cancelled only before they are shipped
  • Once the order is dispatched, it cannot be cancelled

To cancel your order:
My Account → Orders → Cancel Order

If your cancellation is successful, you will receive a confirmation via email/SMS.

1.2 Cancellation by Vyshikax Technology Private Limited

We reserve the right to cancel an order in the following cases:

  • Payment failure
  • Invalid or incomplete address
  • Product out of stock
  • Technical issues
  • Fraudulent or suspicious activity

If your order is cancelled from our side, a full refund will be issued.

2. Refund Policy

2.1 Refund Eligibility

Refunds are issued only for:

  • Approved returns (after QC check)
  • Cancelled prepaid orders
  • Failed or duplicate payments
  • Orders cancelled by us

Refund will not be provided in the following cases:

  • Used or damaged products returned
  • Return request raised after the eligible period
  • Non-returnable products (socks, stockings, dupatta, scarf, etc.)

2.2 Refund Modes

Refunds are processed based on the payment method used:

Prepaid Orders (Online Payment):

  • Refunded to the original payment method (UPI, card, wallet, etc.)

Cash on Delivery (COD) Orders:

  • Refunded via bank transfer only

2.3 Refund Processing Time

  • Refunds are processed within 5–7 working days after approval
  • Bank/payment gateway processing time may add slight delays
  • You will be notified once the refund is initiated

3. Return-Based Refund Conditions

Refunds for returns will only be processed after:

  • Product reaches our warehouse
  • Product passes quality check (QC)

Refund may be rejected if:

  • Product is used, washed, altered, or damaged
  • Tags, packaging, or accessories are missing
  • Incorrect or unclear images/videos are submitted
  • Product falls under non-returnable category

If QC fails, the product will be shipped back to the customer.

4. Failed or Duplicate Payments

If your payment is deducted but order is not confirmed:

  • Bank automatically refunds within 3–7 working days
  • In rare cases, it may take up to 10 working days

If not received, contact us with your transaction ID.

5. Late or Missing Refunds

If your refund is delayed:

  • Check your bank/UPI/wallet statement
  • Contact your bank for status

If still unresolved, contact us with:

  • Order ID
  • Payment screenshot
  • Transaction reference number

We will assist you promptly.

6. Contact Us

For any refund or cancellation queries:

📞 +91 9164062711
✉️ info@vyshishop.in
🕘 Monday – Friday (9:00 AM – 6:00 PM)
Weekend queries will be handled on the next working day.

Company Details

Vyshikax Technology Private Limited
CIN: U63120KA2025PTC211734
GSTIN: 29AALCV6281E1ZV
Website: https://vyshishop.in/